Standard Shipping
All orders of $100 or more from the lower 48 continental U.S. States (and Puerto Rico) ship for free – and orders under $100 at a flat rate via U.S. Postal Service (AK & HI additional standard USPS ship rates may apply). MANTIS™ does not currently ship outside of the U.S. to Europe or Canada. For an additional charge, Mantis Meds offers overnight delivery to certain locations and are quoted on an as-order basis.
Most orders ship within 48 hours of from when the order is paid and received (weekends and holidays excepted). Standard USPS shipping from Colorado takes about 3-5 business days during the regular season depending on your time zone. In December and certain major Holidays, shipping times may take longer. Expedited shipping is available for an additional fee.
We track all orders from the moment they process and leave our facility. You will receive email updates on the progress of your order so your can track it directly on your own (please check your spam or deleted folders). If your item doesn’t arrive in a reasonable time per your time zone, let us know and we’ll locate it for you. There is no extra charge to re-route orders that were shipped incorrectly from the original order information.
Returns
Items are eligible for full refund within 30 days of the purchase date, no questions asked. Items must be in their original condition and packaging. If an item arrives in a damaged state, please take a picture with your phone for reference and notify us immediately at – returns [at] mantismeds.com – and you will be refunded the entire cost of the item. Please allow 7-10 business days for the full amount of the refund to show up in your account.
For all returns, send to:
LifeLab Therapeutics LLC
Attn: RETURNS Dept.
PMB #236
6140 S. Gun Club Rd. Ste K6
Aurora CO 80016 U.S.A.
Gifts must be accompanied by a gift receipt in order to be eligible for a refund. They will be treated as a regular return, and you will receive a gift card for their current selling price. Please note that unused gifts can be returned within 30 days of the date on which they were purchased.
Guarantee
Our exclusive 30-Day Performance Guarantee assures that you use your Mantis product for up to 30 days. If you are not fully satisfied with the results, we’ll take the product back and refund you the total purchase price… no questions asked. The MANTIS™ 100% satisfaction, 30-Day Performance Guarantee includes all products sold. If at any time your are not fully satisfied with your purchase, please contact one of our customer service associates at: support [at] mantismeds.com or by telephone at: 1-800.970.4207 and we will do whatever it takes to make it right.
